ComplaintsforEssentia Health, LLC
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Essentia Health owed me a refund from August of 2022 which I finally received in July of 2023 in the amount of $90.66. I am now receiving threatening, continuous Late Payment notices for the same amount from Essentia. This truly feels like harassment. I contacted BB about the original claim and the legal department contacted me and did nothing. It took more calls by myself and a call center person who followed through to get this resolved. I thought it was ok but now am receiving these harassing emails, I have an excellent credit rating and do not want it affected by Essentias lack of follow through.Initial Complaint
04/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I went to the Essentia - ******************* on December 1, 2022 around 8 p.m. because of severe vertigo/dizziness. It got to the point where I needed help standing and walking. My two sisters brought me to ************ Note that *********** hours end at 9 p.m. but we arrived and were admitted before that cut off time. I was brought into a room and seen by ****************. I explained the situation in a clear, chronological manner. **************** would interrupt stating an incorrect version of what I told him. I had to reiterate myself several times. He immediately had a tone of scolding or accusing as if I was lying to him about my symptoms. He did one test for nystagmus but did it without me moving my head. If I was perfectly still, the dizziness would not come on (which I did say in my explanation) so this test was pointless. He then took the results of his test to mean nothing was actually wrong with me. When he went to leave two times, my sister (a nurse who worked elsewhere) was asking questions on my behalf but he just spouted some random answer over his shoulder and hustled out of the room. He left for some time (I was there for around 1 1/2 hours) and then came back with a nurse to test me walking a short distance up and down the hallway. When I attempted, keeping my eyes downwards because that helped with the dizziness, they took a hostile tone that I "wasn't looking where I was going" and I had to explain that keeping my head all the way up made me so dizzy and nauseous that I might vomit or faint. I did the short walk needing to use a wall for support. Afterwards, the doctor said here's some anti-nausea pills, and basically go home because you'll be fine. Then my insurer received two bills. One for $369 (which customer support told me was the doctor's ***** then $1,017 for the room fee as ER, not ***** sent in two requests for it to be reviewed but they said you signed a paper that a nurse checked as ER, therefore we won't look into it.
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Customer Complaints Summary
11 total complaints in the last 3 years.
6 complaints closed in the last 12 months.