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- $29 to $37
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- 15 states
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About Fidelity National Home Warranty
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Fidelity National Home Warranty offers a base home warranty plan with optional add-ons. Plan costs range from $350 to $445 annually. The company places no age limit on the appliances and systems it covers. It protects homeowners in the following states: Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Missouri, Nevada, Oregon, Texas, Utah and Washington.
Pros & Cons
- Low costs
- Online resources
- No age limits on covered items
- Reports of poor customer service
- Not available in most states
What is Fidelity National Home Warranty?
Fidelity National Home Warranty offers home warranties to residents in 15 states. Its base plan covers an array of home appliances and systems. Most homeowners should consider choosing additional coverage with Fidelity National Home Warranty's add-on options since the base plan doesn't cover some common household appliances and systems.
Fidelity National Home Warranty plans
Fidelity National Home Warranty offers a standard plan and lets customers choose any add-ons they want. However, its standard plan doesn't provide coverage for systems and appliances that are included in many of its competitors' home warranty plans.
- Standard plan: Covers up to 23 household systems and appliances
- Optional add-ons: Includes air conditioning system, refrigerators and pool equipment
Fidelity Home Warranty coverage
Fidelity National Home Warranty only offers one standard plan, but customers are able to purchase additional coverage for specific appliances and systems.
- Standard plan
- Fidelity National Home Warranty only offers coverage in 15 states, so prospective customers should make sure the company operates in their area. Fidelity National Home Warranty’s standard plan covers the following appliances and systems:
- Oven
- Smoke detectors
- Attic and exhaust fans
- Range
- Recirculating hot water pump
- Garage door opener
- Plumbing stoppages
- Telephone system
- Trash compactor
- Dishwasher
- Heating and ductwork
- Water heater
- Plumbing system
- Bathroom whirlpool motor pump
- Sump pump (if permanently installed)
- Instant hot water dispenser
- Cooktops
- Electrical system
- Ceiling fans
- Doorbells
- Toilets
- Built-in microwave
- Central vacuum system
- Optional coverage
- Fidelity National Home Warranty also offers optional coverage for the following appliances and systems:
- Pool and spa equipment
- Washer and dryer
- Air conditioning
- Kitchen refrigerator
- Limited septic leak
- Roof leak repair
- Noncovered items
- Fidelity National Home Warranty doesn’t cover the following:
- Abused systems or appliances
- Systems and appliances that aren’t regularly maintained
- Equipment designed for commercial use
- Secondary appliances or systems that fail because of a covered appliance or system
- Damage from natural disasters
Fidelity Home Warranty pricing
The minimum annual price for a home warranty from Fidelity National Home Warranty is $350, but we've seen costs up to $445. These prices are low, but some items considered add-ons by the company, like air conditioning and refrigerators — included standard by most other companies — add to cost. The average service fee with Fidelity National Home Warranty is $75.
We don't love the quote process from Fidelity National Home Warranty. When we clicked the link to get a quote on its website, we received a message telling us to call the company instead. Most home warranty company websites have online functionality allowing customers to obtain a quote and buy the home warranty.
Fidelity National Home Warranty FAQ
Will Fidelity National Home Warranty cover older homes?
Does Fidelity National Home Warranty cover mold?
How long does my coverage last from Fidelity National Home Warranty?
Does my plan with Fidelity National Home Warranty auto-renew?
Is Fidelity National Home Warranty worth it?
For most homeowners, Fidelity National Home Warranty probably isn't worth it. The company's low prices might appeal to those on a budget, but the lower prices also come with less coverage than Fidelity National Home Warranty's competitors. The company has a clunky online experience and negative consumer reviews of its firm cancellation policy and customer service. For these reasons, we don't feel comfortable recommending Fidelity National Home Warranty for most homeowners. If you are still interested in a home warranty, continue researching home warranty companies and look for one with a more reliable track record.
Fidelity National Home Warranty Reviews
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Reviewed Feb. 7, 2024
I had a terrible experience with Fidelity Home Insurance and their partnered repair company, All Valley Heating. After reporting a leaking washer and dryer unit, Fidelity sent a repairman from All Valley Heating, Dmitrii. During the house call, Dmitrii concluded that the leak was an issue covered under warranty and that it was due to normal wear and tear. He even left a paper confirming the same. However, our claim through Fidelity Home Insurance was shockingly denied. When I called Fidelity to inquire about the claim denial, the Fidelity rep said that All Valley Heating cited that the washer leak was due to overloading – a claim never mentioned by Dmitrii during his inspection. In fact, this is blatantly false, as I only used this washer to wash clothes and it was never overloaded.
It’s evident to me that Fidelity Home Insurance is using All Valley Heating as a tool to deceive and scam their customers. They lure you in with promises of warranty coverage, only to deny your claim. Not only that, but the interactions with All Valley Heating over the phone were rude and unprofessional, adding insult to injury. Save yourself the headache and avoid both Fidelity Home Insurance and All Valley Heating at all costs. They're only interested in collecting small initial visit fees and providing zero actual service. My experience was beyond disappointing – it was a blatant attempt at fraud. My suggestion is to steer clear to protect your wallet and sanity.
Reviewed Jan. 12, 2024
I was a realtor for 7 years and used Fidelity Home warranty exclusively for all of my listings and buyers. They USED to be good. I purchased a home in November with a Fidelity plan and a few things in the old appliances 30+ year old microwave, exhaust fan for oven and whole house were broken. It has been months and nothing has been repaired. They rejected one item after having their specialist team review it for technicalities. The microwave is so old it should have been replaced, but instead I have been waiting forever while they try to find the parts to fix it. The exhaust fan is also old, and because they can’t find someone to fix it, I have been tasked by them to locate a repair team that will come out and provide an estimate to them. What a nightmare they have been. Run from Fidelity and choose another. Even the repair teams that they dispatch have commented that things have changed for the worse while working for them.
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Reviewed Jan. 10, 2024
As a buyer of a new property a Fidelity National Home Warranty was transferred to me from the seller at closing. Three months into owning the property the Sub Zero refrigerator stopped working. The Appliance company who evaluated it said it should not be rebuilt under any circumstances because the cost to repair (9k) did not justify fixing a unit that was 30 years old. Fidelity kept passing my claim from one representative to the next, each denying the claim for different reasons.
Reason #1: We need a detailed report of what is wrong as well as a list of parts to fix it (even though they had the original report which already gave this information). They knew this would cost me more money to get the appliance company back out to create such a detailed report, luckily the company did so at no charge. They took a month to deny the claim.
Reason #2: You need to prove to us that the refrigerator was working at the time of the sale of the home. I sent them the document signed at closing 'final property review' signed by all parties indicating all elements within the property were in working condition at the time of sale. They took a month to deny the claim. Reason #3: This report from closing does not SPECIFICALLY mention the refrigerator. I got the seller's listing agent to write a letter attesting to the fact that the refrigerator absolutely was working on the day of transfer of the property and had worked very well throughout the selling process of the home. Took another month to deny this claim.
Reason #4: We need a report from a certified appliance technician or home inspector showing exact temperature readings from both the freezer and refrigerator compartments on the day of the transfer of the property. At this point, I involved an attorney, who declared all of this 'ridiculous evasion' and wrote a demand letter. Fidelity ignored the demand letter for one month. Then the attorney left a voicemail for the claims representative. The voicemail was ignored. I am about to file a claim in small claims court for $12k.
Fidelity National Home Warranty is a complete scam based on my experience. They kept moving the goalposts as to what would satisfy them and in the end made a demand so outrageous as to be impossible to satisfy. STAY CLEAR OF THIS COMPANY they will take your money and run. Horrendous, unethical and should be shut down in the state of California.
Reviewed Jan. 4, 2024
On 12/13/23 I contacted FNHW customer service and opened the order number for a plumbing leak. FNHW assigned a plumbing company Pro- Connect which is a very bad unprofessional incompetent company. Robert the technician showed up and submitted an unsubstantiated lie claim to FNHW so as not to do the work. As it was an emergency I had to get another contractor to do the work as FNHW totally refused to ask him for any proof or assign another company. I sent them all the receipts and a statement from the contractor and another witness that proved that Pro-Connect is a liar.
Submitted a formal complaint to their complaint department and spoke with many supervisors and managers with no solution. They owe me 792.00 dollars for the expenses that I incurred and refuse to pay. They are at fault for not asking the plumber for any proof of his claim. Shame on FNHW for not performing their due diligence to support their customer. They just want to get out of paying their customer even if they are at fault. Shame shame shame on FNHW, very bad experience, very disorganized as they tell you to submit a formal complaint and the complaint goes to never never land. The worst experience you can have dealing with a home warranty company even if you are their customer for many years.
Reviewed Jan. 3, 2024
I had them for years only because I was worried about how it worked to switch companies. I finally did it! Avoid this company. There are many better options. A specific complaint I have, which represents my relationship with them, is that they do not resolve issues with the vendors they contract with. Terminix was dispatched to my house by Fidelity, but they did not provide Fidelity with the report needed for Fidelity to approve the work to be done. I chased it for a month, but eventually I just had to pay out of pocket because it was causing damage.
Bottom line: I've had half a dozen calls with Fidelity asking them to follow up with the vendor so that the vendor provides them information... ANY information! It's been radio silent. Fidelity keeps saying they have a "vendor resolution team", but there's nothing they do if the vendor just doesn't respond. For a couple of months, I've gotten the "someone will call you in two days", and I've had no phone call. I give up. Chased it for two months. Called Terminix and Fidelity. Escalated to managers. Paid Terminix $1,600. Fidelity isn't handling the fact that they've partnered with a bunk vendor. Also, they'll keep installing super old parts to keep things barely running for years.
Reviewed Dec. 20, 2023
This happened on Saturday Dec. 16 6am. Woke up the day of my daughter's 2nd birthday party with 8 Adults 2 toddlers stayed in our home overnight. With 15 more people showing up for her birthday and a Christmas Breakfast Sun. Dec 17. To find both of our toilets Sat morning, with 2 separate clean outs were clogged. My husband was driving people to the gas station to relieve themselves. We had fecal matter in the toilets and out of the clean outs with grey water in both bathtub/shower. We had to contact a plumber immediately. Luckily I found one that could arrive around 8am. He was there for 3hrs ($640) as we prepped for the party and my husband continued to make bathroom runs for people. In the chaos of everything, including me breaking down crying on the phone with the city after the 2nd plumber ($220) could not fix the problem. I thought my husband had called Fidelity but he thought I did.
We tried to inform fidelity about the information when we found out we didn't have a claim started. We had to have our pipes hydro jetting ($440 min). Since we forgot to make the call in the chaos of everything, fidelity won't even reimburse a portion of what we paid out of pocket. On the contract it says it may take 48hrs to get back to us on weekends. Then it states we can't contact anyone out of network without approval. Was I supposed to risk waiting 48hrs for a response back? I missed 2 hours of my child's actual party dealing this, that was 1/2 of the time of the party.
My heart was broken that day and I had hope that I would be covered. But I was utterly disappointed in fidelity and will be shopping around for a more understanding warranty company. Our last 2 plumbing issues we went through Warranty. The first time it was 11 days after we moved in and took over a month to get someone out here. 2nd time it took 2 weeks. I have lost all faith in fidelity. You should not put your faith in them. Also the "line disconnected" on 2 different phones and they never called back.
Reviewed Dec. 12, 2023
I have to warn people of the absolute terrible service from Fidelity National Home Warranty. I unfortunately had to work with them twice this year after we purchased our new home. The dishwasher broke 6 months ago and our washing machine also broke around 4 months ago. With the dishwasher, they sent a technician out, he misdiagnosed the issue. Took multiple weeks to get back back to us with the correct part, when he came back to repair it, he realized it was wrong and said "sorry, I was wrong, it's leaking and I can't fix it." Then left us with a leaking dishwasher which we had to remove ourselves to prevent our floors and cabinets from getting permanently damaged. It then took Fidelity multiple more weeks for us to get a payout for a new dishwasher.
For our washing machine, it took over 3 months for a resolution. A different technician from a different company came out, misdiagnosed the issue, ordered a part. Took multiple weeks for the part to arrive. Multiple weeks for him to come back to fix it. It didn't work and the washing machine was still broken. Took another couple of week for him to come back and say he needed a new part. It then took over a month for the part to come in. By this point it had been over 3 months. I kept calling and asking for updates. The technician was not responsive. Fidelity was not responsive. I finally got an extremely small cash payout for just the part cost and now we are going to buy a new washing machine. DO NOT WORK WITH FIDELITY. Get a home warranty through another company. The customer service is terrible. The technicians they hire are terrible. It will waste more of your time than anything.
Reviewed Dec. 6, 2023
We purchased a Fidelity Home Warranty Contract for thousands of dollars. Our tankless water heater stopped working and Fidelity arranged for a plumber to come out. We were told that the unit was still under warranty and the plumber indicated we need a new unit. We have been waiting nearly a month and still have no hot water and the Company is becoming very non-responsive. We have called and written many times without satisfaction. The people we talk to, on the rare occasion we reach someone, are very nice however they are not able to resolve our situation. We would not recommend this company!
Reviewed Dec. 1, 2023
I needed replacement tubing for my CPAP machine and it was kind of an emergency, since mine got damaged. I went to their website and opened a chat dialog to see about getting some supplies from my local "Retail" location. The "Customer Service" agent, "Trisha" said that wasn't possible as they don't carry any inventory. When I asked her what I was supposed to do as I needed the replacement quickly, her response was to tell me to go get it somewhere else. When I expressed my disappointment in that answer, she shut down the session.
I tried calling the local "Retail" location, but it put me through to their main call center, which consists of several jumps through automated menus and at least two transfers before I finally got to a selection for automated supply ordering. I went through more menu selections and, when I entered my phone number, I was told it wasn't recognized. Twice. I couldn't back out so I had to start over from the beginning and, skipping the "automated" part, got to someone who also told me that the "Retail" locations were just for setting up equipment and that she could set up my resupply order and it would be here in 7-10 days. She seemed unconcerned with my fairly immediate need. She confirmed my information which included my phone number (You know, the phone number the system failed to recognize. Twice.).
I'll see if anyone in town carries the tubing I need and, if not, I guess I'll be digging out my old machine until my resupply gets here in a week or so. I can certainly see why, everywhere you look, Apria has abysmal ratings. Their customer service is far from it and, being paired with Kaiser Permanente, as it is in my case, makes things even worse. I'm glad I'm switching back to Premera, where I'll, hopefully, get set up with a real medical supply company that has real medical supplies, instead of this mail-order garbage company.
Reviewed Nov. 29, 2023
Painful calling this company. Their automated service is always down and cannot speak to anyone. How do you expect customers to renew their contracts with this service. Waste of Money. Very Frustrating trying to get support from them.
Fidelity National Home Warranty Company Information
- Company Name:
- Fidelity National Home Warranty
- Website:
- www.homewarranty.com
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