Business Profile

Electric Companies

Just Energy Group, Inc.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Just Energy Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

310 total complaints in the last 3 years.
116 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account for electric in *****, I moved & had to dispute the final amount that was charged, which was adjusted. I set up a payment arrangement on May 5th to pay the balance in 3 payments. On May 12, I received a call from an agent who demanded balance in full for the account, was extremely rude & when I provided the address to verify, she hung up. I then called & spoke w/a manager in the billing ***** he advised the payment plan was on file & that I should not get any more calls. Today, 5/15/25, I received yet ANOTHER call demanding balance in full. I would like to pay this bill off, but if I receive 1 more call, I will cancel the payment arrangement & will NOT pay the final amount, your company can delete the balance owed. This is pure harassment at this point, there is an auto deduct payment plan in place, there should be NO reason I am getting calls demanding payment.
Business Response
Date: 05/21/2025
Good day,
Thank you for bringing Mrs. ********* concerns to Just Energys attention.
Just Energy spoke with Mrs. ******** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been
provided our contact information should she wish to discuss her concerns further.
Thank you,
Just Energy Corporate and Consumer Relations Department
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I switched to Just Energy on 4/30/25. I received a bill on 5/7/25 for the period of 4/30 - 5/5. I don't have a problem with receiving a bill for a partial month. My problem is that the possibility of a partial month bill was not explained to me at the time I set up service. The small number of days on this bill causes it to fall within a lower per kWh usage rate which is much higher than what my home typically uses and should have been billed for (21.3 cents versus 13.2 cents to be exact). This caused a bill of $92.84 to generate instead of $58.74. A difference of $34.10 that the company will not waive. This is a poor business practice.
Business Response
Date: 05/08/2025
Good day,

Thank you for bringing Mrs. ***** concerns to Just Energys attention.

Just Energy spoke with Mrs. **** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

Thank you,

Just Energy Corporate and *****************************
Customer Answer
Date: 05/12/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Initial Complaint
Date:05/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were cornered by a saleswomen in ***** Club (******, **) selling just energy. We were told that they were a all natural company and that our gas bill would stay the same, we were just switching providers but would still be through consumers energy. We found out that not only our bill went up over $30 a month but that it was a bait and switch. All of their documents which we signed were sent to our emails which we verified at the time. Only to look a few months later and the information and documents have disappeared. We feel as if we have been scammed and others are most likely also. If we could get your assistance with this matter we would deeply appreciate it Sincerely The ****
Business Response
Date: 05/12/2025
Thank you for bringing this matter to our attention.

Regarding the concern expressed by customer ****** ****,please be aware that the customer completed the enrollment, where the Just Energy Plan Rate is listed directly on the Contract. As the Just Energy Plan Rate appears on the customer Contract, it allows potential customers with an opportunity to compare, with the Utilities Rate, prior to agreeing to the enrollment. Just Energys Contract is transparent and does not imply any Rate or savings misinformation. These documents have been attached for review. The customer also agreed to participate in ********************* Carbon Offset Program Just Green, which adds an additional cost, to the base Just Energy Plan Rate.

On May 5, 2025, the customer made contact to cancel. The customers account was submitted for cancellation and, according to the electronic response received from Consumers Energy, the customers account will be removed from ********************* Supplier Pool effective June 1, 2025.

As the Just Energy Plan Rate was listed on the Verification and Contract, at the time of the enrollment, Just Energy is of the opinion that reimbursement is not warranted.
Please do not hesitate to contact us should you have any further questions or concerns.

Thank you,
****** ****
Compliance Specialist
Initial Complaint
Date:04/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday April 11, 2025 my electric services were disconnected with Just Energy due to an IAG order . Basically someone not in my household tried to establish new services and either gave my address or the new energy provider (***) made a typo and put my address in error , this was confirmed with Oncor with the Just energy representative on the line . Because of that Just Energy wants to charge me a $175 disconnection fee for ending my contract early . I called and disputed so theyre going to do an investigation that can take ***** business days if its proved that it wasnt my doing my fee gets waived . So in the meantime they created a new account for me that requires I pay a $299 deposit in the next 20 calendar days , I disputed this because if my account was never wrongfully disconnected I wouldnt need to pay a deposit . They are not budging and saying with good payment history Ill get it back in ************************************************************************************** deposit being required .
Business Response
Date: 05/01/2025
Good day,

Thank you for bringing Mrs. ******* concerns to Just Energys attention.

Just Energy spoke with Mrs. ****** and addressed her concerns, she confirmed she had no further questions about the outcome. The customer has been provided our contact information should she wish to discuss her concerns further.

Thank you,

Just Energy Corporate and *****************************
Initial Complaint
Date:04/19/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just energy sells *** are lying to get people to sign up for their company. I was told by a sells *** that just energy was a cleaner gas and it was free to sign up for and use so I signed up I mean why not it clean gas for the environment and its free. My gas bill has almost tripled in 30 days and the heat is barely being used its been 50 degrees or higher all month.
Business Response
Date: 04/28/2025
Hello ****** *****,

Thank you for informing Just Energy about your concern with your enrollment. Please be aware that administrative feedback will be sent to the agents management team, to make sure accurate information, about the Just Energy enrollment, is being relayed. The attached Contract and associated Verification indicate that Just Energy is a Gas Commodity Supplier, with the Just Energy Rate Plan detailed. As Just Energy has a signed Contract, there is no basis for adjustment.

Please do not hesitate to contact us should you have any further questions or concerns.

Thank you,
****** **** (**********************************************************)
Compliance Specialist
Initial Complaint
Date:04/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company is a ***************************************** Supplier. Looking back on the history of my account they have been overcharging me substantially each month for a long time, I did not give my authorization for them to be a vendor on my account. I am 80 years old. Why would I agree to pay their rate of $1136 per Mcf each month when my Consumers Energy Provider only charges $4.22 per Mcf for the same exact service and product. This is predatory and was recently brought to my attention when I did an audit of why my bill was so high compared to other senior citizens I know. I called the Supplier number provided on my bill, as well as Consumers Energy to get this removed. Consumers gave me the number of ************** which matched what was on my bill for their customer service number. When I called, it is a front for some Medical Alert Device and they deny that the number is affiliated with the Just Energy company, when pressed further, the representative slips up when asked what their phone is and starts to give a ***** number and not a ***** number, They have no intent to have you get in touch with them to cancel this service, you cannot even get them on the phone. I want this cancelled immediately and I would like to see about adjustments on over charges on my prior bills from non-authorization.
Business Response
Date: 04/28/2025
Thank you for bringing this matter to our attention.

Just Energys records indicate an agreement was executed,during a door-to-door enrollment, on September 14, 2007, by Mrs. *** *********,to enroll with ************* and Electric. A copy of the Contract has been attached for your review.

In February 2011, notification was sent informing that ************* and Electric had been acquired, by Just Energy, and that Just Energy would be seen as the Gas Commodity Supplier.

On April 21, 2025, the customers account was submitted for cancellation and, according to the electronic response received from Consumers Energy, the customers account will be removed from ********************* Supplier Pool effective June 1, 2025. As Just Energy has a signed Contract, there is no basis for adjustment.

Please do not hesitate to contact us should you have any further questions or concerns.

Thank you,
****** **** (**********************************************************)
Compliance Specialist
Initial Complaint
Date:04/11/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2025, I informed Just Energy that I was no longer using their services and that when my plan expired, which was 2-7-2025 to cancel it. Instead they took it upon themselves to switch plan without my approval. I was very sick in the hospital from 1-19-2025 until 2-10-2025, with asthma, pneumonia, flu, pseudomonas, and in isolation with Tuberculosis. I called them from the hospital several times even though I wasnt supposed to be talking due to ******************* to make arrangements for my last bill so I thought,they were rude and inconsiderate I spoke with supervisor asked them how can they change my plan without my permission when I clearly stated I no longer wanted their services they completely ignored me. I paid a bill for $308 on 2-11-2025 after I got out of hospital. I continually asked them why my service was still not cancelled they stated that hadnt received notice that I wanted it cancel which is not true. Now I have another bill for $385.11 which was due on 3-7-2025 this is ridiculous!!!! I would appreciate it if youll would help me to resolve this matter as soon as possible, this situation is causing me stress which is not helping my current health issues. Also I have switched to another electric company and they are still trying to charge me how can I be billed for two companies when I kept telling them to cancel. Please help!!!Im a senior on a fixed income I dont want my credit messed up due to their ignorance, inconsiderate, and rude behavior. Thank you for resolving this matter ****
Business Response
Date: 04/24/2025
Good day,

Thank you for bringing Mrs. ********** concerns to Just Energys attention.

Just Energy has spoken with Mrs. ********* and she disputes the results of our investigation. We have explained our findings to Mrs. ********* but she does not agree with the resolution. At this point, we have provided her with evidence supporting our investigation and addressing her concerns. We remain committed to offering fair and transparent service and regret that we have been unable to reach her desired resolution.

Thank you,

Just Energy Corporate and Consumer Relations Department
Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Just Energy Electricity provider required a refundable $175 deposit for services to begin. They would refund the deposit when we canceled service. Service was canceled on 6-15-24. I made a request for refund through customer service email on *******. *************************** requested additional documents for the refund. I did not see the 8-1-24 request for more documents in my email until I called them on 1-10-25 for a status of my refund. Just Energy requested updated documents which I sent on 1-10-25. 1-21-25 Nala, Just Energy, said on the phone that Just Energy was mailing the $182.35 refund check to ********* Ct. and we confirmed the address. 1-29-25 ********, on the phone, said check would take 4 - 6 weeks to arrive. 2-5-25 Just Energy replied, by email, that they had approved the refund and it would be 3 weeks to receive the refund check (communication attached). 4-3-25 *******, Just Energy, on the phone, said the check will arrive in 6 - 8 weeks and that the previous person had told me the wrong information. This is a ridiculous amount of time and energy to get a refund that is due me. The total amount due me is $182.35 which includes an overpayment amount on the account along with the $175 deposit.
Business Response
Date: 04/10/2025
Good day,

Thank you for bringing Mrs. ******** concerns to Just Energys attention.

Just Energy spoke with Mrs. ******* and informed her we are currently working with the customer to bring a resolution to her concerns.

Thank you,

Just Energy Corporate and Consumer Relations Department
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This service was canceled on 2/14/2025 due to fraudulent acquiring service as Just energy stated through their representative that they charged lower gas fees than DTE energy. They charge double. In addition, the gas card for $45 I was promised as a promo was never received.
Business Response
Date: 03/21/2025
Thank you for bringing this matter to our attention.

Regarding the concern expressed by customer ***** *****,please be aware that the customer completed the enrollment, where question 5,on the Verification, indicates: You are aware, agree and understand that Just Energy does not promise financial savings. Just Energy provides price protection against fluctuating energy prices. The customer initialing indicates understanding. Additionally, paragraph a, of the customer completed Contract also informs: This Contract does not guarantee financial savings.

Just Energys Plan Rate appears on the customer Contract and allows potential customers with an opportunity to compare, with the Utilities Rate, prior to agreeing to the enrollment. Just Energys Contract is transparent and does not imply any Rate or savings misinformation. These documents have been attached for review.

Regarding the customer gift card concern, the customer requested cancellation on February 14, 2025. In order to be eligible, for the gift card,the customer must be an active ******************** customer for 90 days, with the card being sent out after the payment of the first gas bill, with Just Energy charges.

Please do not hesitate to contact us should you have any further questions or concerns.

Thank you,

****** ****
Compliance Specialist
Customer Answer
Date: 03/25/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.

It is clearly seen by the number of complaints towards your company that you are involved in predatory practices to get people to sign up for your astronomical services. Who would sign up for a service that costs them double the current amount they pay for gas? And the salesperson specifically told me I would save immediately on the services. ?Doing business in this elusive manner is unacceptable.

Regards,

Business Response
Date: 03/27/2025
To minimize any potential verbal miscommunication, regarding the Just Energy enrollment and associated Rate Plans, the Just Energy enrollment documentation clearly states that there is no promise of financial savings, with the Just Energy enrollment. This information is presented both on the customer authorization form and the pre-enrollment third party verification form. In both cases, this information is clearly listed and visible, with the customer having the opportunity to review and cease the enrollment process, if not in agreement with the written information.
Please do not hesitate to contact us should you have any further questions or concerns.

Thank you,

****** ****
Compliance Specialist
Initial Complaint
Date:03/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Charged me double for a payment when system told me it could not process payment. When I called they told me ***** hours for refund and still waiting.
Business Response
Date: 03/21/2025
Hello,
Thank you for bringing Ms. ******* complaint to our attention. We have attempted to contact Ms. ***** to discuss the resolution for this complaint, however, we have not been able to reach her. We did leave a message and an email asking her to contact us and provided a phone number directly to one of our Compliance Specialists.
We look forward to speaking with Ms. ***** to discuss her concerns.

Thank you,
Corporate and Consumer Relations
Just Energy

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This business has 1 alert

Complaints

Customer Complaints Summary

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Just Energy Group, Inc. is NOT a BBB Accredited Business.