Business in a Box Reviews

I subscribed and paid to receive a product key for their application, by using their subscription button. I received a confirmation of the subscription, but no way to access the product. There was no product "Key" within the email. I wrote to them asking for my money back, but they refused, saying it was my responsibility to ensure the product worked on my system. But there was not way to access since they provided no product Key. I would recommend against using this service.

This is a reply to biz in the box comments below.
The subscription was paid thru email brookXXXX1 (X represent hidden characters for an email for privacy)Order ID 501700750 the original product key was:
25A14-XM2EC-DCWBG-5LXXT-6C3U8

Because the original computer was replaced a new product key was necessary. The purchase was made using a card owned by the above email using your purchase gateway.

After the said purchase of a product key, we received an invoice showing the purchase ( Order ID 501700750) But no product KEY. A request from a refund was made from the above account.

Copy pasted an excerpt from your response:
"Please note that you can cancel the yearly renewal at any time, but the Business-in-a-Box subscription is non refundable. Before making your purchase, you were required to create a trial account, which did not require your credit card information. The trial account allowed you to preview each template so you could make an informed purchase decision. We also offered free samples so you could verify that the documents are compatible with your device. Because of the nature of our product, we unfortunately cannot offer a refund period."
Reply:
This is the user and not Sylvia. The user is the account holder. The not fair part about this is that you do not provide a proper means of upgrading a product. And the you do not accept responsibility for the error in your shopping cart process. You were asked for a refund immediately after the error on your website. You deny a refund and then try to make it seem like it's the users error. Totally unacceptable.

Date of experience: December 31, 2023

They promise you a free template. After subscription (give your email) they ask money for money

Reply 1: No, I visited your webiste. Just make it very clear on your website you have to pay for templates before people subscribe, it's annoying. It was not clear to me.

Date of experience: November 12, 2023

it gives us good support to refer various forms i.e. agreements, contracts etc on various topics in a simplest way. Such a useful tool I believe in coming time it will be more useful at various levels of corporate.
Many Thanks !

Date of experience: September 24, 2023

I've purchased your product for the last 5 months but I'm to used it as I don't know how to go around your program. I seek a working paper to setup small oil refinery to cater the need of small community of 1 million population.
After 5 months of purchase, only very recently that you acknowledge my purchased.
I trully belived that knowing your portal is actually being scammed.
This is my sincere opinion developed since buying your product!!!
Suhaimi Nawir

Date of experience: May 21, 2014

The are "topics missing in BiB, such as Work Orders. The customer gives his.her short instructions in writing / signs before workmen / handyman starts doing the job. It, this work order must also reflect conditions under which job is done/paid etc.

Date of experience: May 21, 2014

Documents are totally disorganized and duplicated. The same documents are located multiple times in the same folder and even more times throughout the whole business-in-a-box.

I have been working through it downloading many of the main folders only to find that I am downloading the same documents 10-15 times.

Its an organizational mess and will take 20 man hours to sort out and make useable. The only real way to find what you are looking for is to type it in the search box.

Date of experience: May 03, 2020

To all business owners:

Business-in-a-Box is a crock! nothing every works after you pay $800 for using the software the magic disappears. I thought it would be a handy tool but, nothing works and all I'm ever given is a non working application and constant reminders to upgrade and renew--even though I have. Great concept Poor performance.

You suck Business-in-a-box!

What a group of frauds.

Date of experience: May 22, 2014

Pass entrepreneur and now a key employee that deals with management, HR, marketing and mostly project leader with more than 3 years using this software wich pays itself off within 1 use if you think about it, it saves you from having to retain an attorney to draft up simple documents. Also make me look good with my employer!!!

I just bought two new PC, and reached out to Business in a Box to ask how to transfer my license key and super quick reply and the update was done in a flash. Now that`s service!!!

Thanks for making life simpler and professional!!!

Marc Graveline
Gatineau, Quebec, Canada

Date of experience: June 19, 2018

BNB has always been one of the premier software templates out there I utilize it for multiple platforms: Non-Profit, academics, business, legal, and etc..., so as you see the wonderful utilization it receives.

At every given moment I refer and recommend BNB highly.

Kind Regards,

Dr. Marvin Rue

Date of experience: January 31, 2019

Give email address for Instant Access... is a lie. Other reviewers mentioned this and yet this dishonest practice is still in place.

Any company that needs to lie to obtain client information, simply can't be trusted.

Date of experience: September 07, 2022

Used this program to extract clauses from Supplier Agreements, and it's Worth every cent paid for.
Saved me a lot of time and insured I had well written clauses to cover me for some unforeseen circumstances. Definitely helped me produce a much better contract than what I could have with just searching internet, that's for sure.

Date of experience: May 22, 2014

I took advantage of a recent sales promotion with considerable savings. I had been looking for legal and business documents for our consultancy. There were more categories and templates than I found with another site.

With the vast number of categories and templates in each, I am able to support our clients in a productive and meaningful way, and also run our business more efficiently.

There are many templates that are spot on and comprehensive. There may be times when an attorney may be needed for a final review, but at least I’m not paying more for them to write drafts and create something new. A savings for sure!

Date of experience: May 05, 2022

I bought the Lifetime package Business-In-A-Box in 2018 after 12 months my License key was not valid anymore so I could not use the templates at all but was directed to "buy". I contacted support and customer services by mail and phone (at least 5 times for the last three weeks - no answer - no reaction - no nothing €299.- down the drain. BEWARE (i keep on trying to get the license key or a refund - if unsucessfull I will certainly consider legal steps

Date of experience: February 03, 2020

Was having some issues with my purchase plan. Ms Cinzia D did an excellent job helping me get all my payment information together. I had email issues and login issues as well. It was an error on my end that I overlooked. However, she went above and beyond to make sure that I was set up and walked me through everything. She was so pleasant and quick. She knew her way around very well. I felt comfortable seeing as though it was my first time signing up with this company. Thank you so much for making this experience a great one.

Date of experience: May 06, 2022

The Document I needed to download was perfect, it had all the information I required.
The payment checkout is tricky, be aware the amount displayed on the website is for a month only $24.99 but be aware you are billed for a year subscription immediately - I was shaken when the amount went through my bank. There was no option to view the full amount on the checkout page before accepting payment, it was so quick. Business-in-a-Box needs to display the full annual amount on their website page so there is no misrepresentation.

Date of experience: February 25, 2022

I recommend this product to everyone in the Business world or even to people who looking for a professional/legal document drawn up. With the full right, I can say that BNB saves time and allows you to be a professional writer.


The customer service and kind and warm people are amazing so I'm definitely recommending this software for your daily business correspondence.

AWRON GmbH
Ante Ivanovic

Date of experience: March 14, 2019

Not only is it very comprehensive and of a high quality in terms of content, it also represents fantastic value for businesses of any size. I'm not sure how I'd do without it – it’s worth its weight in gold and paid back for itself many times. You will save MONEY and TIME with this software.

Date of experience: February 07, 2017

I purchased Business in Box Pro in 2008 with lifetime update as an extra cost. A product key was sent to me back then but not a licence number.

I have obviously changed computers inbetween and since the change I am unable to use the product becasue it either asks for a Licence number or a product key. When I capture the product key, it tells me that it is already in use.

I sent emails to both support and sales but never get a response. Not sure if they are still in business or not as there is dead silence on thier side.

Date of experience: May 09, 2022

I purchase the programme in January 2021 paying a 1-year subscription. Today, tried to log in but refused access. When requested a link to change the password received a link to my spam folder, but unable to get access to change the password. Sent an email to the sales without success. A GREAT SCAM !!!!

Date of experience: May 12, 2021

When I buy software, I want complete control over the doc.s I create. Specifically, when I create an offer letter or a dismissal letter; I want to be able to save the doc. in the electronic personnel file I have for that employee on my hard drive including any other correspondence I have that requires the use of one of the doc.s. I do not want to have to save to a file within the software only. Mostly because the software is "clunkie" and slow, takes way to long to open and navigate through. Additionally, since I've bought the software, I DO NOT want to have an advertisement for it to be my landing page or operating page.

Date of experience: May 22, 2014