East Midlands Trains Login

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Last Updated: May 28, 2022

Note to East Midlands Trains Customers. You will need to create a new account with EMR to use our booking system. You can do this quickly and easily during ...

eastmidlandsrailway.co.uk
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Eastmidlandsrailway.co.uk

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East Midlands Railway
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Apps

EMR East Midlands Railway – Applications sur Google Play

FAQs

1

How do I get a refund for a Cancelled train?

All you have to do is head to the ticket office at the train station or apply for a refund through your train operator (usually either online or by phone).
2

How do I get a refund from EMR?

If you have chosen to have your ticket(s) sent to you by post, or if you have collected your ticket(s) from a station, please post your tickets with a cover letter requesting a refund to: EMR Refunds Department, PO Box 23972, Edinburgh, EH3 5DA. We recommend using recorded delivery.
3

How do I contact EMR?

Other ways to get in touch
  1. Phone. Call us on 03457 125 678. ...
  2. TextDirect. ext 18001 followed by 03457 125 678.
  3. Twitter. Drop us a line on Twitter at @eastmidrailway. ...
  4. Email. You can contact our customer service team via webchat or email us: contact@eastmidlandsrailway.co.uk.
  5. Post. Write to: EMR Customer Service Centre.
4

How much is delay repay compensation?

15-29 minutes you're entitled to 25% of the cost of a single journey. 30-59 minutes you're entitled to 50% of the cost of a single journey. 60-119 minutes you're entitled to 100% of the cost of a single journey. 120+ minutes you're entitled to 100% of the cost of a return journey (a full day's travel)

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Date Published: May 28, 2022

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