fusion 360 sign-in failure

[Anonymous]

Good morning, after i run the installation of fusion 360 and then lunch the program, after the fusion 360 window image is displayed i'm presented with an error that states this 

fusion sign in failure 

i have tryed this fixes suggested in this links

https://knowledge.autodesk.com/support/fusion-360/troubleshooting/caas/sfdcarticles/sfdcarticles/Fus...

https://knowledge.autodesk.com/support/a360/troubleshooting/caas/sfdcarticles/sfdcarticles/Network-C...

with no results 

i also did this to try to make fusion work 

disinstallling fusion and reinstalling it 

disable windows defender 

updating windows 

does anyone have any solutions ?

[ahreum.ryu]

Hi @Anonymous, 

Thank you for positing and sorry to hear that!

May I ask you few things? 

1. Have you ever succeed to log in Fusion 360?

2. Can you access myhub.autodek360.com through web browser? 

3. Are you using Anti-Virus program? can you disable it temporarily? 

4. Toggle Proxy Detection setting 

• Browse to Control Panel\All Control Panel Items\Internet Options 
• In the  Connections tab, select LAN settings   
• Try to Enable/Disable a Automatically detect settings option 
• Apply the changes and retest.

5. Reset the internet Option 

• Clear the browser cache (CTRL + SHIFT + DELETE while in web browser)  
• Browse to Control Panel\All Control Panel Items\Internet Options 
• In the Advanced tab, select the Reset button to reset Internet Explorer's settings to the defaults 
• In the Security tab, select Reset All Zones to Default level 
• In the Content tab, select Clear SSL state 
• Select Apply

6. Remove the LoginState.xml file and restart Fusion 360

• (Close Fusion 360) In windows explorer browse to   C:\users\***\AppData\Local\Autodesk\Web Services 
• In the Web Services directory, right click on the LoginState.xml file and select delete 
• Restart Fusion 360

Hopefully this will help, I look forward to your reply. 

Many thanks, 

[Anonymous]

1. Have you ever succeed to log in Fusion 360?

       last time i was able to log in in fusion was one month ago 

2. Can you access myhub.autodek360.com through web browser?

     yes i can  

3. Are you using Anti-Virus program? can you disable it temporarily? 

i have windows defender and now it's disabled 

4. Toggle Proxy Detection setting 

• Browse to Control Panel\All Control Panel Items\Internet Options 
• In the  Connections tab, select LAN settings   
• Try to Enable/Disable a Automatically detect settings option 
• Apply the changes and retest.   

i did al this but fusion keeps giving the same problem 

5. Reset the internet Option 

• Clear the browser cache (CTRL + SHIFT + DELETE while in web browser)  
• Browse to Control Panel\All Control Panel Items\Internet Options 
• In the Advanced tab, select the Reset button to reset Internet Explorer's settings to the defaults 
• In the Security tab, select Reset All Zones to Default level 
• In the Content tab, select Clear SSL state 
• Select Apply

i did this too no results

6.Remove the LoginState.xml file and restart Fusion 360

• (Close Fusion 360) In windows explorer browse to   C:\users\***\AppData\Local\Autodesk\Web Services 
• In the Web Services directory, right click on the LoginState.xml file and select delete 
• Restart Fusion 360

 i deleted the loginstatefile.xml no changes fusion wont work 

is there anything that i can do i really need to use fusion 360 h

[ahreum.ryu]

Hi @Anonymous, 

I'm sorry to hear that. could you share your log file? this is how to collect the log file. 

I look forward to your reply. 

[Anonymous]

After trying to log in on another pc and numerous restarts fusion works thank you very much for your support I hope you have a nice day 🙂

[ronZ93BJ]

Ahreum Ryu,

About 5 days ago I signed up for Fusion 360 (ended my free trial) and I have been having the exact same problem.  I have not been able to fix it.  Help!

[ahreum.ryu]

Hi @ronZ93BJ, 

I'm sorry to hear that! could you share your log file? and I would like to know your login ID so I will check whether you have account issue.

Here is how to collect the log files. my email address is "ahreum.ryu@autodesk.com"

I look forward to your reply. 

Many thanks, 

Ahreum. 

[ronZ93BJ]

Ahreum,

I have been working on this issue for some time.  I have performed may
may tasks including a clean uninstalling and reinstalling Fusion. 
Nothing has worked, but I have found the fix for me.  I uninstalled
Screencast and the problem seems to be fixed.  As you know Screencast
can be launched from within Fusion.

Thanks for the reply.

[Anonymous]

I have been having a bear of a time trying to get this issue resolved, I have followed the steps listed and hope my logs can give you some insight. I will be shooting you an email and I thank you in advance for any assistance you can provide. 

Respectfully,

Aaron McLaughlin

[ronZ93BJ]

Aaron,

Here is what I said on 11-09-17:

I have been working on this issue for some time.  I have performed may
may tasks including a clean uninstalling and reinstalling Fusion.
Nothing has worked, but I have found the fix for me.  I uninstalled
Screencast and the problem seems to be fixed.  As you know Screencast
can be launched from within Fusion.

I would suggest removing all apps/programs in fusion (like Screencast)
and disable (temporarily) any antivirus programs that could be blocking
the communication with fusion.

Although I'm an embed software designer, I choose not to learn windows
and what I do lean, I choose to forget.  So that's all I got! sorry. 
Good Luck.

FYI:  I got my problem fixed by removing every running program at the
same time you are trying to log-in to fusion 360 and widows has a lot of
programs it runs.  Also, you should work with all window settings
(although this did not work for me).  Also, reinstalling fusion and
windows did not work either.

Another place to look is "sign in failure."

I will say this, Fusion 360 was worth the effort.

Ron

[Anonymous]

Hi,

I've been having the same sign in failure problem. I tried all the steps from the articles: proxy, anti virus, LoginState.xml file, clean uninstall... and still so results. 

What's next?

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[Anonymous]

You might want to add "check system time" in your list.

I installed Fusion 360 on a new machine. Same thing happened. Followed all these instructions but none worked. Then I happened to notice that my system time is not correct. Things went smoothly after system time synchronized.