Fidelity National Home Warranty Reviews

Deceptive trade practices and excessive charges by Fidelity Home Warranty and Douglas Mechanical. Both companies attempted to pressure me into additional costs and needed repairs to HVAC that was covered under contract. Items listed needing are in perfect condition and are not required for the service and replacement of an evaporator coil of the proper part per the manufacturer of the system, Carrier. If the warranty company decides to use a substandard part, they have made that decision and should not charge to “make” their part fit to save them money. I believe that there is a conflict of interest between the warranty company and its “required” vendors to extort additional funds from contact holders just wanting things fixed. On April 24th Fidelity National Home Warranty called and offered me $400 CASH in lieu of repairs, roughly 15% of what it would cost to repair the HVAC system.

Fidelity sent out someone to fix my refrigerator and dishwasher who was so incompetent and could not resolve the issue. I had to take pictures and video and send to the vendor as proof. On requesting a different tech, they sent out the same person with no resolution. I spent several hours explaining and talking to a manager who agreed to send out a different tech who could not come out for a few weeks. Such a frustrating experience, I ended up paying out of pocket to get it fixed. I get slapped for a $100 for a tech that never came back again! Tried to cancel the policy but was told that there would be no refund.

This company is awful. I would not recommend to anyone. I have called them on 3 different issues. 1. Pool Turret leaking. Paid $85 my deductible. The repairman said it would cost $1000 and the warranty company will not repair. He was right they did not. 2. Refrigerator, ice machine broke. Called them and paid $85 for repairman who came and asked if we are on RO system. I said yes. He told me they won't cover it. He was right. 3. The built-in Microwave/Oven totally quit. Called Fidelity National Home Warranty and they sent a repairman. Cost $85.

Submitted claim for electrical repair over 6 weeks ago. Was authorized out of network for a technician. Provided the estimate as required and received no updates unless I called. 9 weekly calls later no resolution. Repair work has since been accomplished and now they only want to pay for 1 of the 7 items on the original work order. Customer service is the worst by far and getting a hold of a manager is impossible. I will probably absorb the cost of my repairs (over $2k) and call it an expensive lesson. Please do your research before committing to this company. BBB reflects similar complaints, tons in 2024 alone.

Fidelity sent out a company to fix our refrigerator. Once completed the refrigerator started making a loud noise when the compressor kicked in. When we informed Fidelity we were told they do not cover noise, even when it's the result of work preformed by one of their vendors.

I had a terrible experience with Fidelity Home Insurance and their partnered repair company, All Valley Heating. After reporting a leaking washer and dryer unit, Fidelity sent a repairman from All Valley Heating, Dmitrii. During the house call, Dmitrii concluded that the leak was an issue covered under warranty and that it was due to normal wear and tear. He even left a paper confirming the same. However, our claim through Fidelity Home Insurance was shockingly denied. When I called Fidelity to inquire about the claim denial, the Fidelity rep said that All Valley Heating cited that the washer leak was due to overloading – a claim never mentioned by Dmitrii during his inspection. In fact, this is blatantly false, as I only used this washer to wash clothes and it was never overloaded.

I was a realtor for 7 years and used Fidelity Home warranty exclusively for all of my listings and buyers. They USED to be good. I purchased a home in November with a Fidelity plan and a few things in the old appliances 30+ year old microwave, exhaust fan for oven and whole house were broken. It has been months and nothing has been repaired. They rejected one item after having their specialist team review it for technicalities. The microwave is so old it should have been replaced, but instead I have been waiting forever while they try to find the parts to fix it. The exhaust fan is also old, and because they can’t find someone to fix it, I have been tasked by them to locate a repair team that will come out and provide an estimate to them. What a nightmare they have been. Run from Fidelity and choose another. Even the repair teams that they dispatch have commented that things have changed for the worse while working for them.

As a buyer of a new property a Fidelity National Home Warranty was transferred to me from the seller at closing. Three months into owning the property the Sub Zero refrigerator stopped working. The Appliance company who evaluated it said it should not be rebuilt under any circumstances because the cost to repair (9k) did not justify fixing a unit that was 30 years old. Fidelity kept passing my claim from one representative to the next, each denying the claim for different reasons.

On 12/13/23 I contacted FNHW customer service and opened the order number for a plumbing leak. FNHW assigned a plumbing company Pro- Connect which is a very bad unprofessional incompetent company. Robert the technician showed up and submitted an unsubstantiated lie claim to FNHW so as not to do the work. As it was an emergency I had to get another contractor to do the work as FNHW totally refused to ask him for any proof or assign another company. I sent them all the receipts and a statement from the contractor and another witness that proved that Pro-Connect is a liar.

I had them for years only because I was worried about how it worked to switch companies. I finally did it! Avoid this company. There are many better options. A specific complaint I have, which represents my relationship with them, is that they do not resolve issues with the vendors they contract with. Terminix was dispatched to my house by Fidelity, but they did not provide Fidelity with the report needed for Fidelity to approve the work to be done. I chased it for a month, but eventually I just had to pay out of pocket because it was causing damage.