Login First Direct

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Last Updated: May 28, 2022

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firstdirect.com
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Firstdirect.com

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FAQs

1

How do I find my security code for first direct App?

For secure access to the desktop website simply select 'Generate Security Code' on the App homescreen and enter your Digital Security Key password. The App will then generate a six digit log on security code which you can use to log on securely to the first direct Online Banking and access all the features.
2

Which banks are linked to firstdirect?

first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. For more information please call HSBC on +44 1226 261 010 or visit hsbc.co.uk.
3

How do I cancel a direct debit with first direct?

If the payment is not due then you can cancel this on our App or through Online Banking. You can do this by selecting the 1st Account the Direct Debit is set up on, 'Manage Money', 'Regular payments', select the Direct Debit you wish to cancel and 'Cancel'.
4

How good are firstdirect?

With a score of 86.7 (out of 100) the bank sits well above the national average of 77.7, and the average for banks and building societies of 80.4. UK customers' report their most important priorities for satisfaction are product / service reliability and quality, employee competence, attitude and helpfulness.

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Date Published: May 28, 2022

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