John Hancock Sign In

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Last Updated: February 23, 2022

Check your account balance, view or change your investments, and get a personalized plan for your retirement.

johnhancock.com
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Johnhancock.com

FAQs

1

Why can't I log into my John Hancock account?

You must first register to view your account information online. If you are already registered and can't log in and have not been locked out of your account after 3 failed login attempts, please click here to reset your password. 1-800-344-1029 Monday through Friday, 8 a.m. to 6 p.m. Eastern Time.
2

How do I contact John Hancock 401k?

If you're a participant in a 401k and need help, a representative in our Participant Service Center can assist you.
  1. If you have a contract number or are calling about a 401(k) plan with under 200 employees: 800-395-1113.
  2. If you work for a company with more than 200 employees: 800-294-3575.
3

How do I withdraw from my John Hancock 401k?

Request a withdrawal over the phone.
You can call us at 800-344-1029 to enroll in telephone withdrawal authorization over the phone and elect to take a withdrawal. Representatives are available weekdays between 8 a. m. and 6 p.
4

What is John Hancock's email?

Send your questions and/or comments to jhpensionsps@jhancock.com or call 1-800-333-0963 to speak to a client representative.

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Date Published: February 23, 2022

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