Sign In Freshdesk

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FAQs

What is Freshdesk used for?

Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use. With multiple support channels available, including live chat, email, phone, and social media, you can help customers through their preferred communication method.

Is Freshdesk an Indian company?

US Company or India Company
We are based in India and I couldn't find any payment gateway provider offering recurring payment solutions in India. The best payment processors that we wanted to work with worked only with US bank accounts. We decided to incorporate Freshdesk in the US.

Is Freshdesk secure?

Scale across the globe without worrying about cross-border security checks. Freshdesk is a globally secure platform. Freshworks is the only “visionary” on the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center.

What is Freshdesk contact?

Customers in Freshdesk are any contacts who are added to your account, available under the Customers' tab. On the other hand, Requesters are those customers who have raised a particular ticket with you through Freshdesk.

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Date Published: May 22, 2021